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If you have forgotten your Password or Member ID, please call us at 1-800-204-0547 and be sure to
have the following information handy: a recent FairPoint bill with your enrolled Billing Telephone
Number, Company Name, and Primary Contact for your Business Rewards account.
Delivery of gift cards/certificates can take up to 2 – 4 weeks,
and merchandise rewards can take up to 6 weeks. If you have not received your reward within the
allotted time frame please call 1-800-204-0547 or send us an e-mail.
You can add additional telephone numbers to your account only if they’re considered Billing
Telephone Numbers (BTN), and if the BTN is located in the same state as your membership account.
A BTN is the primary telephone number and the telephone number(s) identified on your FairPoint bill
in the upper right corner. If a telephone number is already associated with a BTN, (that is,
it’s billed on the same monthly statement as the primary/main number), it is automatically
included in your Business Rewards account. To add a BTN to your membership account,
call 1-800-204-0547.
To update your account profile, first log into your FairPoint Business Rewards account on this site.
Once you have successfully logged in, click on the ‘My Profile’ link located on the tool bar
to the left of your screen.
If you have received merchandise that is damaged or not working properly, please call 1-800-621-4112
for instructions on returning the item. Once the returned merchandise is received, you will receive
a credit back to your Business Rewards account. If you have received a gift card of gift
certificate which you believe to be defective, please call us at 1-800-204-0547
or contact us by e-mail.
In the event that you do not receive your reward within the allotted time frame of 2 – 4 weeks for
gift cards/certificates or 4 – 6 weeks for merchandise, you can request that your order be resubmitted
at no extra cost to you. According to the Terms & Conditions for this program, you must notify us within
90 days of the redemption date that a reward was not received in order to request a replacement or a
credit to your account.
Answer 7
There are three instances in which your account can become inactive.
- Your Billing Telephone Number(s) has not met the $125 billing threshold at least once in the past 12 months.
- Your Billing Telephone Number(s) has not had any billing activity in the past three months.
- You or another authorized person has requested to un-enroll from the program.
According to the Terms & Conditions for this program, Business Rewards Points expire two years from the month
they were earned. You may redeem them any time during this two-year period.
If you’re having difficulty redeeming on the FairPoint Business Rewards site, please call
our Customer Support Center at 1-800-204-0547. A Customer Service Representative
will be available to assist you.
Answer 11
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