How does the Program work?
How do I earn Points?
What are qualified charges?
How do I redeem my Points?
Are all my phone numbers enrolled in FairPoint Business Rewards?
What if I cannot remember my Password and/or Member I.D.?
Where is my Member I.D. located?
I'm having a problem redeeming my Points.
What if my reward has not arrived?
How and when can I add telephone numbers to my account?
What if my reward is defective?
How do I update my account or profile?
Can you replace my reward?
Why did my Points expire?
Why is my account inactive?
The following are NOT considered qualified charges: time and material charges; enhanced service charges; FairPoint maintenance service charges; directory advertising charges; finance charges; annual or fractional charges; late payment charges; insurance charges; refund check fees; bounced payment check fees; all Local, State and Federal taxes; FairPoint 911; relay charges universal service fees, subscriber line charges, and other surcharges; 700/900 service charges and Audiotex service charges; and inter-exchange carrier toll charges and surcharges. Back to top
1. Your Billing Telephone Number(s) (BTN) has not met the $125 monthly billing threshold at least once in the past 12 months.
2. Your BTN(s) has not had any billing activity in the past three months.
3. You or another authorized person has requested to unenroll from the program. Back to top
How do I earn Points?
What are qualified charges?
How do I redeem my Points?
Are all my phone numbers enrolled in FairPoint Business Rewards?
What if I cannot remember my Password and/or Member I.D.?
Where is my Member I.D. located?
I'm having a problem redeeming my Points.
What if my reward has not arrived?
How and when can I add telephone numbers to my account?
What if my reward is defective?
How do I update my account or profile?
Can you replace my reward?
Why did my Points expire?
Why is my account inactive?
How does the Program work?
As a reward for being a FairPoint Business customer, you'll earn Points for qualified charges that can be redeemed for:
- Gift Cards to popular dining spots and favorite retailers.
- Great name brand merchandise from electronics to stylish accessories.
- Direct credits to your FairPoint bill at a minimum of 3,000 Points ($25.00).
How do I earn Points?
As an enrolled member, you earn one Point for every dollar you spend with FairPoint on qualified charges reaching a combined monthly total of $125. These services include qualifying phone, long distance and high speed Internet charges.
From time to time, you may earn additional Points by signing up for various Special Offers.Back to top
What are qualified charges?
Qualified charges include FairPoint General Business services regulated by tariffs in your state. Tariffs and qualified services are subject to change. Regulated services may differ from state to state.The following are NOT considered qualified charges: time and material charges; enhanced service charges; FairPoint maintenance service charges; directory advertising charges; finance charges; annual or fractional charges; late payment charges; insurance charges; refund check fees; bounced payment check fees; all Local, State and Federal taxes; FairPoint 911; relay charges universal service fees, subscriber line charges, and other surcharges; 700/900 service charges and Audiotex service charges; and inter-exchange carrier toll charges and surcharges. Back to top
How do I redeem my Points?
Redeeming your Points is easy! Just follow these five steps:
- Shop the Rewards Catalog and choose the reward you want to redeem.
- Please sign in (if you haven't already) to proceed with the redemption process.
- Select the category your reward(s) appears under.
- Select the reward(s) and the quantity you wish to redeem for, and click the "Redeem" button.
- Confirm your shipping address, phone number, and email address. Click the "Place Order" button.
- You will receive a redemption confirmation via email providing you with detailed information about your order. Please print this for your records.
Please note: Merchandise items ship in 4-6 weeks. Gift cards ship in 2-4 weeks.
You can also redeem your Points by calling our Customer Support Center at 1-800-204-0547
Back to top
Are all my phone numbers enrolled in FairPoint Business Rewards?
Check your FairPoint Business Rewards account to ensure that all your Billing Telephone Numbers (BTNs) are enrolled. You may have more phone numbers than those listed on our Web site because individual numbers can be listed under one BTN, and are automatically enrolled. Click here for a list of the BTNs enrolled in the program, or click on the 'Enrolled Billing Telephone Numbers' link on the left navigation bar. You can also call our Customer Support Center at 1-800-204-0547.
What if I cannot remember my Password and/or Member I.D.?
If you have forgotten your Password or Member I.D., please call us at 1-800-204-0547 and be sure to have the following information handy: a recent FairPoint bill with your enrolled billing telephone number, company name, and primary contact for your FairPoint Business Rewards account. Back to topWhere is my Member I.D. located?
Your Member I.D. appears above your name and address on print communications from FairPoint Business Rewards. It is also located in the upper right-hand corner of your Welcome Letter. Back to topI'm having a problem redeeming my Points.
If you're having difficulty redeeming on the FairPoint Business Rewards site, please call our Customer Support Center at 1-800-204-0547. A Customer Support Representative will be available to assist you. Back to topWhat if my reward has not arrived?
Delivery of gift cards/certificates can take 2 - 4 weeks, and deliver for merchandise rewards can take 6 - 8 weeks. If you have not received your reward(s) within the allotted time frame please call 1-800-204-0547 or click the Contact Us link to send us an e-mail. Back to topHow and when can I add telephone numbers to my account?
You can add additional telephone numbers to your account only if they're considered Billing Telephone Numbers (BTN), and the BTN is located in the same state as your membership account. A BTN is the primary telephone number that appears on your FairPoint bill in the upper right corner. If a telephone number is already associated with a BTN, (that is, it's billed on the same monthly statement as the primary/main number), it is automatically included in your FairPoint Business Rewards account. To add a BTN to your membership account, call 1-800-204-0547. Back to topWhat if my reward is defective?
If you have received merchandise that is damaged or not working properly, please call 1-800-621-4112 for instructions on returning the item. Once the returned merchandise is received, you will receive a credit back to your FairPoint Business Rewards account. If you have received a gift card or gift certificate which you believe to be defective, please call us at 1-800-204-0547 or contact us by e-mail. Back to topHow do I update my account or profile?
To update your account profile, first log into your FairPoint Business Rewards account on this site. Once you have successfully logged in, click on the 'My Profile' link located on the tool bar to the left of your screen. Back to topCan you replace my reward?
In the event that you do not receive your reward within the allotted time frame of 2 - 4 weeks for gift cards/certificates or 4 - 6 weeks for merchandise, you can request that your order be resubmitted at no extra cost to you. According to the Terms & Conditions for this program, you must notify us within 90 days of the redemption date that a reward was not received in order to request a replacement or a credit to your account. Back to topWhy did my Points expire?
According to the Terms & Conditions for this program, Points expire two years from the month they were earned. You may redeem them any time during this two-year period. Back to topWhy is my account inactive?
There are three instances in which your account can become inactive.1. Your Billing Telephone Number(s) (BTN) has not met the $125 monthly billing threshold at least once in the past 12 months.
2. Your BTN(s) has not had any billing activity in the past three months.
3. You or another authorized person has requested to unenroll from the program. Back to top
The Rewards
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